Mastering Problem Solving - Kim Greene

Problem solving is one of the most important keys to innovation. It is through problems that we all grow, individually and as teams. Knowing the key elements and steps of how to master problem solving is essential. This session will lay out the crucial steps for problem solving with concrete examples to allow the addressed problem to be properly identified and the necessary detection to happen so the true cause can be identified, rectified and, as a result, eliminated. Problem solving is a discipline to be mastered for success, regardless of the field of profession. Whether it is product or process improvement, the methodology you will learn will be applicable to all areas, from design to customer service, and all steps in between.

Kim Greene

President, Kim Greene Consulting, Inc.

Kim Greene is president of Kim Greene Consulting, Inc. specializing in providing consulting services for the IBM Collaboration Solutions portfolio for IBM i (formerly AS/400, iSeries, System i), Windows, and Linux. Kim has over 15 years of experience with IBM Domino and 20 years of experience with the AS/400, iSeries, and i5 platforms. Kim specializes in installing and configuring Domino, Sametime and Connections servers, providing performance analysis, system and application tuning, health checks and security reviews, upgrades and migrations, disaster recovery assessments, high availability solutions, and customized application development.

Kim is also expanding the business to include services related to the fastest growing NoSQL database, MongoDB. Areas of specialization include architecture, performance, and security in addition to skill transfer.